Agoda, a digital travel platform, and Hoshino Resorts have reflected on the initial success of their partnership, which began in November last year. The collaboration, aimed at improving room bookings and customer satisfaction, has been marked by a strong relationship built on trust and continuous feedback. Agoda's CEO, Omri Morgenshtern, and Hoshino Resorts' CEO, Yoshiharu Hoshino, recently discussed their partnership at HOSHINOYA Tokyo, emphasising the importance of feedback in driving improvements.
Agoda's engineering teams in Bangkok, India, and Singapore played a pivotal role in addressing initial challenges, leading to swift enhancements in service quality. Morgenshtern stated, "When we received feedback from Hoshinosan, we knew we needed to make changes quickly. Our engineering team set targets and made decisive improvements, proving that we don't just talk about change—we make it happen."
Hoshino echoed these sentiments, noting that Agoda's commitment to understanding local cultures and adapting services has significantly impacted their operations. He expressed enthusiasm for the ongoing collaboration, highlighting Agoda's ability to implement changes rapidly.
The partnership has expanded Agoda's platform to include a wide selection of Hoshino's iconic properties, such as HOSHINOYA Bali, the first Hoshino property outside Japan available on Agoda. This expansion opens new opportunities for international travellers seeking unique experiences
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