INFORM, a leader in AI-driven logistics solutions, has launched Passenger Assistance (PA) Dispatching, a cloud-native software designed to streamline passenger assistance operations at airports. This innovative solution addresses the increasing complexity of airport operations due to rising passenger volumes and service expectations. By offering demand forecasting, real-time operational control, and decision support, the software aims to improve service quality and operational efficiency.
Passenger assistance operations are becoming more challenging as airports face demographic changes, staffing constraints, and operational disruptions. Many organisations still rely on manual processes, limiting their ability to respond proactively. INFORM's PA Dispatching software supports services for passengers with reduced mobility, unaccompanied minors, VIP travellers, and others requiring dedicated assistance. It combines predictive forecasting with real-time visibility and decision support, enabling faster and more informed operational decisions.
Dr Eva Wille, Product Manager for PA Dispatching at INFORM, highlighted the importance of turning available data into actionable decisions. "Passenger assistance teams need to know what requires attention right now, what is likely to happen next, and where they should focus their resources," she explained.
Built on INFORM's decision intelligence technology, PA Dispatching helps anticipate assistance demand, identify bottlenecks, and allocate resources effectively. Dr Johannes Richenhagen, Senior VP at INFORM Aviation, described the software as part of a "future-ready product strategy," emphasising its ease of implementation and integration into existing workflows.
INFORM, founded in 1969, is a trusted partner to over 2,000 customers worldwide, offering solutions that integrate human knowledge with machine intelligence to enhance decision-making in various sectors
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