Agoda has unveiled its latest innovation, the Room Grid Bot, an AI-powered chat assistant designed to assist travellers in selecting the ideal hotel room. Available through the Agoda mobile app, this tool uses AI to recommend rooms based on users' search details and preferences, streamlining the booking process.
The Room Grid Bot addresses the challenge of choosing from a wide array of room options, which vary by occupancy, cancellation terms, meal inclusions, and price. By analysing the traveller's current search and preferences shared during the chat, the Bot provides tailored recommendations directly within the conversation. This feature eliminates the need for users to manually compare every listing.
Travellers can access the Bot from the room selection page by tapping the "Need help choosing a room? Let AI help you" banner. The Bot can answer specific queries, such as check-in times, and highlight a "Best pick" to simplify decision-making.
Idan Zalzberg, Chief Technology Officer at Agoda, stated, "Choosing a hotel is only part of the booking decision. Travellers also need to find the right room for their trip, which can be challenging when many options are available. The Room Grid Bot helps narrow down those choices based on what travellers want and need."
This launch is part of Agoda's broader strategy to enhance its suite of AI-powered tools, which includes the Property AMA Bot and the Booking Form Bot, providing comprehensive support throughout the booking journey. Agoda continues to invest in technology to make travel planning more intuitive, offering over 6 million holiday properties, 130,000 flight routes, and 300,000 activities worldwide
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