Air New Zealand customers and employees will be among the first to trial a digital initiative to get people moving safely across the globe again. With constantly changing entry and departure testing and paperwork requirements, the airline wants to streamline the health verification process to help customers know what they need to take their next international trip safely.
The airline will trial the digital travel pass app developed by International Air Transport Association (IATA) on its Auckland-Sydney route in April.
Air New Zealand chief digital officer Jennifer Sepull says the goal is to enable customers to seamlessly manage their digital travel documentation throughout their travel experience.
“Once borders reopen, travel is going to look very different, with customers’ health data needing to be verified at check-in. It’s essentially like having a digital health certificate that can be easily and securely shared with airlines. This will give customers peace of mind that they meet all travel requirements for the different countries around the world before they even get to the airport. Reassuring customers that travel is in fact safe is one of our priorities. By using the app, customers can have confidence that everyone onboard meets the same government health requirements they do,” Sepull adds.
By having a place to store all health credentials digitally in one place, it will not only speed up the check-in process but unlock the potential for contactless travel. Customer privacy is at the heart of the design. There is no central database storing personal information – rather it is shared at the travellers’ discretion, in a safe and secure way.
The trial will run for three weeks once the app hits app/android store shelves in April and both aircrew and customers will be invited to join the trial. The airline is in conversation with government agencies about options for validation of testing and vaccination.
How it works
Customers will be able to create a digital health wallet linked to their e-passport. Once travellers have been tested and/or vaccinated, labs will securely send data to the individual’s app. It then checks requirements for travel against the data and customers who meet those travel requirements will be given the green tick to travel.