AirAsia: Introduce “a more secure, safe, efficient, and contactless experience”

AirAsia has announced it will be introducing a range of new procedures for essential travel including contactless payments at the airport, contactless kiosks, Passenger Reconciliation System (PRS) as well as enhanced features on its mobile app to help ensure a smooth and safe travel experience. 

The airline has set up contactless payment options, including Wave payments for AliPay and WeChat Pay at klia2 in Malaysia, which will include other airports gradually. Other options such as BigPay and Touch N Go will also be available soon.

“The safety of our guests and Allstars is our utmost priority”

The Passenger Reconciliation System (PRS) which will be available at klia2, followed soon by other airports in Malaysia where AirAsia operates. The PRS entails no boarding pass exchange between guests and AVSEC (aviation security) as guests only need to scan them instead. Furthermore, AirAsia has also digitised the boarding process by scanning all boarding passes at the boarding gate instead of collecting stubs of physical ones.

Contactless Kiosk at klia2

AirAsia GroupCCO, Javed Malik, said: “In addition to the existing strict safety measures on-ground, such as social distancing markers and Allstars wearing personal protective equipment, we are pleased to introduce our updated contactless procedures to deliver a more secure, safe, efficient, and contactless experience for our guests across the region. The safety of our guests and Allstars is our utmost priority and these additional enhancements demonstrate our continued commitment to keeping flying safe in the new normal environment for air travel.”

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