App-free contactless check-in is the ‘new normal’

As the world adapts to a new normal brought on by the COVID-19 pandemic, and the local hospitality industry prepares to resume business operations, Fairmont Singapore and Swissôtel The Stamford steps out with another leading initiative among hotels in Singapore – an easy, safe and touchless solution that will offer guests the convenience, assurance and peace of mind to check-in and out of the hotel with minimal physical contact and interaction.

With this new digital solution, guests are able to register and check-in prior to arrival, and check- out via the web or on their mobile device through the simple use of a QR code and with easy to follow step-by-step instructions; without the hassle of having to download any applications. They can also customise their stay with different hotel offerings, make payments online, save time and more importantly minimise face-to-face engagement to protect their own well-being.

Marcus Hanna, general manager of Fairmont Singapore and Swissôtel The Stamford said: “We are confident in the long-term future of the hospitality industry, and are ready to welcome our guests back with solutions that address what matters most to them now – their safety and well-being, because safeguarding and taking care of our guests and colleagues is at the very heart of what we do and who we are.”

In addition to the contactless check-in and check-out solution, the hotels are also working on providing guests with a touchless and safe experience at each possible touchpoint in the guest journey. These include providing guests with all the information they need on their phones, including guest service information in-room; menus; payment at the table; and concierge information. In time to come, printed information may be completely done away with, which is a big and positive contribution towards sustainability as well.

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