App-free contactless check-in is the ‘new normal’

As the world adapts to a new normal brought on by the COVID-19 pandemic, and the local hospitality industry prepares to resume business operations, Fairmont Singapore and Swissôtel The Stamford steps out with another leading initiative among hotels in Singapore – an easy, safe and touchless solution that will offer guests the convenience, assurance and peace of mind to check-in and out of the hotel with minimal physical contact and interaction.

With this new digital solution, guests are able to register and check-in prior to arrival, and check- out via the web or on their mobile device through the simple use of a QR code and with easy to follow step-by-step instructions; without the hassle of having to download any applications. They can also customise their stay with different hotel offerings, make payments online, save time and more importantly minimise face-to-face engagement to protect their own well-being.

Marcus Hanna, general manager of Fairmont Singapore and Swissôtel The Stamford said: “We are confident in the long-term future of the hospitality industry, and are ready to welcome our guests back with solutions that address what matters most to them now – their safety and well-being, because safeguarding and taking care of our guests and colleagues is at the very heart of what we do and who we are.”

In addition to the contactless check-in and check-out solution, the hotels are also working on providing guests with a touchless and safe experience at each possible touchpoint in the guest journey. These include providing guests with all the information they need on their phones, including guest service information in-room; menus; payment at the table; and concierge information. In time to come, printed information may be completely done away with, which is a big and positive contribution towards sustainability as well.

You might also like

Comments are closed.

Join over 180,000 travel agents, professionals and executives subscribed to our daily newsletter.
You can unsubscribe at any time
Subscribe to our newsletter
Sign up here to get the latest news, updates and special offers delivered directly to your inbox.
You can unsubscribe at any time
Do NOT follow this link or you will be banned from the site!