CWT to upgrade customer experience with Concur Travel

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CWT, the B2B4E travel management platform, has announced expanded integration with Concur Travel, the leading brand for expense, invoice, and travel management solutions. CWT clients using Concur Travel can now select RoomIt by CWT, its hotel distribution division, as their exclusive source of hotel content.

Launching in late May 2020, with a phased roll-out through the end of the year, CWT clients using Concur Travel can have all hotel content from RoomIt. As and when clients begin to look to their future travel plans, they will be able to access even more savings as well as additional reporting capabilities.

This initiative delivers an upgraded booking experience that includes enhanced rate descriptions across web and mobile, so travellers can view the source of the rate and loyalty eligibility. Virtual payment is also available for all types of rates, so travellers do not have to use their personal or corporate credit card.

“With the future still unknown, we have to look to the most likely potential technology demands of the business travel industry,” said Patrick Andersen, chief commercial officer and president of RoomIt by CWT. “We are proud to be a part of the first travel management platform to have this innovative connection in place with SAP Concur solutions, to provide an exceptional, consistent booking experience for travellers around the world, as and when they will need it.”

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