Dubai Tourism unveils training tool for travel agents

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‘Dubai Expert’ announced as a destination travel trade training programme that will be rolled out to travel agents from around the world.

Screen Shot 2017-06-09 at 11.24.45Created in collaboration with the Dubai College of Tourism (DCT) and KTM Advance, a specialist in e-learning, the learning tool is a marked departure from traditional training programmes.

Participants can become a ‘Dubai Expert’ by completing 20 successful missions and watching all 25 expert videos, with a higher ‘Dubai Expert’ level achieved by completing all 30 missions and answering all pop-up questions about the city.

The platform includes 25 videos from experts, that serve as a guide of what to do in Dubai – including family entertainment, gastronomy, shopping, theme parks, culture and heritage amongst others.

In order to maintain this status, players are required to return to the game every year and complete updated missions and watch new expert videos.

Speaking at ATM 2017, Issam Kazim, CEO of Dubai Corporation for Tourism and Commerce Marketing, said: “Our partnerships with travel agents are critical to us as we look to expand our influence and reach across industry channels and stakeholders that influence tourists looking to visit Dubai. This also means that we need to keep developing new tools that allow us and our partners to highlight what makes Dubai a ‘must-visit’ destination.

With the ‘Dubai Expert’ platform, we have used technology innovation to transcend typical training programmes and create an experience that enhances their knowledge of Dubai, so they can build customised itineraries that will attract more visitors. ‘Dubai Expert’ has been created to facilitate this process and is part of our continued endeavour to achieve our strategic goal of welcoming 20 million visitors by 2020.”

Along with building their knowledge of Dubai, travel agents can also enjoy benefits such as invites to various events in the city, as well as a ‘Dubai Expert Certificate’ and the use of the ‘Dubai Expert’ logo.

The tool will first be launched in English across multiple key markets and will then be translated into various languages including French, Mandarin, Russian, German, Italian, Bahasa, Korean, Japanese, Polish, Czech, and Spanish.

There are also plans to create a global league table of Dubai Expert users, allowing agents from all over the world to compete against each other to achieve the highest score.

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