Account Manager

Flight Centre Travel Group
Beijing, China, Shanghai, China
Industry : Travel Agent or Tour Operator
Sector : Travel Agent (Retail/Leisure)
Function : Corporate & Group Travel
Type : Full time

Job Description

About the Opportunity
We are looking for a Account Manager to join our expanding Account Management Team to be based in our Shanghai or Beijing office.
The Account Management role is designed to manage the relationship between FCM and agreed clients. These clients will be provided with integrated travel management program in accordance with agreed service level agreement. The strategic intent of these programs will be to deliver saving though spend leverage, tightened program control and optimum operational services.
The purpose of the  Account Manager is also to drive client profitability, retention of accounts and grown the number of FCM served provided to the client.
Job Responsibilities:
Drive consolidation by ensuring the client directly procures all products and services from FCM including air, hotel, car, rail, ground transport, insurance and VIP Services.
Promote and sell FCM’s value added services including expense management solutions, reporting, payment solutions, hotel programs, online technology, insurance programs and event management
Develop and execute a travel cost management business plan detailing objectives, strategies and measurable targets for savings
Drive common service delivery to the client in accordance with agreed Service Level Agreements and ensure an effective feedback/complaints management process is in place
Build and maintain effective working relationships with key procurement executives, travel bookers, travelers and preferred suppliers to optimise the success of the travel program for the benefit of our clients and FCM
Conduct formal reviews of the client’s travel program to ensure program objectives are met
Utilise and update CRM system for all client activity
At least 3 years in corporate account management position in the services sector dealing with national and multinational corporations
Strong interpersonal skills, ability to network at all levels in expatriate and local environment
Proficient with desktop publishing tools (ie. Word, Excel, Powerpoint)
Exceptional written and verbal communication skills
Strong analytical and problem solving ability
Well presented with a high degree of professionalism
Strong negotiation skills and business acumen
Excellent team player
Excellent listening skills – must have demonstrated ability to identify client needs and solve their problems
Excellent relationship management skill to be able to build fantastic rapport with clients
Highly developed analytical skills
Personal determination and resilience and is optimistic in changing circumstances
Demonstrated track record of achieving revenue growth
A competitive, performance based remuneration package is offered based on experience and skills.
Interested?  Apply today to explore this amazing opportunity!

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