Job Description

About the Opportunity
The Travel Junction (TTJ) provides Flight Centre Travel Group’s travel product to the global travel trade, through a range of connectivity solutions.
The Business Development & Account Manager (BDAM) is tasked with developing commercial relationships with large market accounts, high potential and long tail accounts.  In addition, management of accounts as part of key retail consortia; retail network accounts and wholesale accounts. 
BDAM’s grow business by identifying client needs and delivering TTJ product solutions. BDAM’s increase the exposure of TTJ content within their distribution networks, understanding how and why decisions are made to preference one product or provider over another. They facilitate roll out of the TTJ booking platform and drive connectivity with wholesale clients through our Supplier API.  They use agreed incentives to scale our business within their assigned client base. 
BDAM’s represent the company and all its product lines via telephone sales calls and strategic client face-to-face meetings in their designated territories; participate in trade events and conduct on-line system training via video calls and webinars.  Ultimately, they increase the company’s revenue and profit, maximise the company’s exposure and service all accounts in their sales territory.
This role may be based in either Melbourne, Sydney or Brisbane.
Reporting to: Director of Sales
Key Relationships:  Existing Wholesale and Retail Sales Leaders, HELiO System Support, Global Land Supply, Product Management, Finance
Key Activities:
Grow TTJ Total Transaction Volume within the managed account base
Exceed the yearly revenue goals set for their client base
Identify the key stakeholders, decision makers and influencers in their client base and promote TTJ content across the travel agent community
Apply agreed appropriate commercial incentives to maximise revenue and profit growth
Schedule and implement periodic on-line agency training seminars
Represent the company at trade shows and other industry-related events
Develop and maintain excellent working relationships across the TTJ regional management and account management teams
Gather market intelligence and maintain active membership in the travel industry community
Participate in strategic account planning, periodic reporting and customer relationship management
Manage and communicate all customer service and product issues in a timely manner to appropriate TTJ team members for prompt follow up and action
Adhere to and submit all monthly expenses based on budgets and reporting guidelines
Report all sales activity and outcomes in Salesforce
Attend company mandated in and out of country meetings, conferences, educational trips and training sessions
Manage distribution of promotional material – EDM’s and ad hoc promotional offers to optimise sales conversion
Implement agreed strategic commercial agreements
Implement sales call cycle as agreed with Director of Sales
 
About You
Strong experience in sales and account relationship management
Minimum 5 years’ experience in a sales or administrative role in a travel-related retail or wholesale environment
Intermediate knowledge of travel reservation/booking systems
Intermediate knowledge of travel supply API and process flows
Excellent written and verbal communication skills
High degree of interpersonal skills and ability to interact at a high level
Dynamic, outgoing personality, self-motivated, resourceful, highly independent, innovative, creative with a high degree of customer service and results-oriented
Data driven. Very comfortable at interpreting data and using portfolio reporting to retain and grow business
Strong skills in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Team Player
Advanced/Intermediate Salesforce experience preferred
Must possess superior organisational, communication, and negotiation/sales skills
 
About the Benefits
Work with Australia’s largest travel retailer
Global career opportunities in a network of brands 
We embrace a hybrid workplace, with work from home and office options available
Travel discounts on flights, hotels and insurance for you, your family and friends
Thrive in a diverse and inclusive environment
Discounted financial and health services
Access to our 24/7 internal gym 
Find our full list of benefits here: https://www.fctgcareers.com/why-work-with-us/benefits-in-each-country/australia