Position Objectives
• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining what the call is all about; answering questions; providing information.
• Follow sales scripts and probe to achieve target.
• Use Selling techniques as taught and To listen to objections and handle them effectively.
• Maintains functionality of communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in Pre and Post Shift, QA Talk and other related discussion or refresher course.
• Accomplishes sales and organization mission by completing related results as needed.
