About UsThe Discova brand was launched in July 2019 and is the newest brand in the Flight Centre Travel Group family of brands. The merger of Buffalo Tours in Asia and Olympus Tours in the Americas created a global DMC business with more than 20 years’ experience in delivering amazing travel experiences to our customers. With a purpose to connect people and places with a world of possibilities, we are the travel people who work globally, live locally and go the extra mile to help our partners extend their reach.
About the Opportunity
Discova is looking for a Sales Representative to join the team in Liberia, Costa Rica. As a member of Discova you will be a part of a passionate team of Hosts who are committed to consistently delivering an excellent customer experience and take pride in being the face of Discova.
As a Host you are responsible to meet and exceed individual as well as team sales targets, consistently delivering a high-quality customer sales experience and thriving in the high performing team environment.
Key Resposabibilities:
Represent Discova and welcome guests within 24h of arrival.
Resolve customer service issues to customer’s satisfaction with appropriate corrective and preventive measures.
Establish and maintain relationships with local hoteliers, excursion agents and travel companies.
Service all customer enquiries professionally and efficiently within 24 hours or according to business needs with an expectation of conversion rate as per business expectations.
Offer every customers tours and other activities branded Discova.
Meet and exceed individual and team sales targets as directed by the Host Team Leader.
About you:The Essentials:
The Qualifications and Experience
Bachelor’s degree or a degree in tourism and hospitality is preferred.
Minimum 1year experience in a sales environment comfortable working to and achieving sales targets – Experience in tourism industry sales preferred
Fluent in both written and spoken English is required and other European languages would be an advantage
Own transportation is preferable.
The Skills and Attributes:
Outstanding sales skills with strong customer care focus
Result Orientated
Excellent organizational skills with the ability to te flexible and implementing change when needed
Excellent communicator to a diverse range of people (customers, suppliers, team members, leaders
Able to work under pressure and juggle multiple tasks and able to work outside office hours when required.
High attention to detail
Solution focused and great at problem solving.
Able to work independently and within a team assisting team members to help everyone achieve results.
Flexible rotating roster that may include late nights, weekends and early mornings and flexible with uncertainties/changing priorities and under pressure.
Finally, if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry.
Get in touch now and Discova a world of possibilities!