CUSTOMER CARE SERVICE
1) To responsible, ensure and monitoring all guests under immediate care has maximum information and supports to achieve maximum customer retentions through maintaining excellent, efficient, effective and professional customer care relationship.
2) To responsible and demonstrate excellent customer service etiquette, effective interaction and communication, prompt, efficient and possess courteous attitude either in person, via tele-communication and or written notes of all forms.
3) Proactively provide after sales support and attend to customers queries / complains when necessary to maintain long term relationship and to ensure repeated business from existing customers.
4) Build long term relationships with new and existing customers by maintaining good rapport and ensure customer satisfaction.
OPERATION
1) To responsible, comply and perform all directives, instructions and directions whether verbal or written by immediate superiors and management team within specified timeline through all proper, correct procedures and channels.
2) To responsible and administer compliance of all company’s policies, procedures, rules, regulations, system and standard operation procedures.
3) To responsible, maintain and upkeep all proper records and details of customers purchases of treatments services and products.
PAYMENT & COLLECTION
1) To responsible and accountable or all daily cash sales collections and all other mode of payment for purchases accurately and in case of under or wrongful collections, the staff concerned will be fully responsible for company losses.
2) To responsible and ensure all cheque payments made are properly and correctly written, initialed and confirmed the cheque holder is the respective guest are concerned before acceptance as a mode of official payments.
3) To responsible, handle and process promptly and accurately all payments invoices, applications and all related credit payment transactions.
ADMINISTRATIVE WORKS
1) To responsible, provide, maintain and upkeep all proper records, booking, reservations, appointments, cancellations, no-shows, transaction and interactions history.
2) Ensuring all administration relating to sales is completed effectively.
3) Any other duties and responsibilities as assigned by your immediate supervisor or any Managers of the Company.