Job Description

Reporting to Director of Rooms, the incumbent shall be responsible to:-

• To provide general management support throughout the hotel at all times monitoring guest satisfaction, service standard, security, employee activity, physical defects with main focus on front office operation;
• Ensures implementation of on-day rate strategies;
• Ensures Front Office staffing deployment appropriate for business volume;
• Ensures proper execution of Log Book at end of the shift and
• Oversee the lobby operation ensuring that guests are handled quickly and efficiently in all their needs;

Requirement:
• GCE “O” Level with minimum experience in the similar capacity for 3 years
• Ability to multi-task
• Willing to work in 3 rotating shift, including weekends and public holidays
• Able to conduct department training
• Team player
• Knowledge in Opera system, handling cashiering and able to work in fast phase environment.
• Good leadership skill, decision managing, conflict resolution, public relations and communication.
• He or she to be able to set goals for team members and lead the front office team.

If you have the appropriate qualifications and proven experience to deliver successfully on the above responsibilities, we invite you to apply!