Operational Data Quality Lead
FCM Travel is a global travel management company with substantial growth plans looking for someone who succeeds in a dynamic, fast-paced, high-energy, high-motivation environment.
Due to growth, we have an excellent opportunity for an experienced Operational Data Quality Lead.
The Operational Data Quality Lead is the SME responsible for driving and maintaining consistent customer data from an input perspective, across the FCM network.
This is a new and critical addition to the FCM business, with data quality being central to both customer retention and acquisition.
Working closely with the IDP (Intelligent Data Platform), Compleat and Operations teams, the role is split into two key focus areas:
Assessing the data input issues on the operational side of the business which impact data output quality, identifying key trends, along with systemic and tactical improvement opportunities
Initiating and overseeing key root cause fixes at team, market or regional levels by collaborating with Operations, Support & Technology. This may be via training and education at a market level, and in projects across the business for larger problems
The Operational Data Quality Lead will also be part of a broader global team structure, allowing for global collaboration where required on larger systemic issues.
Objectives:
Identify the gaps and improvement opportunities across remit for Res Data
Oversee and deliver improvement in tactical and strategic activities
Provide advice to IDP team on operational processes and align key business rules governing IDP
Document any new business processes related to root cause fixes and ensure alignment across stakeholder groups
Act as conduit between IDP team and Operations, ensuring consistency and co-ordination with the customer and various FCM teams.
Identify the gaps and improvement opportunities for markets using Compleat workflows
Oversee and deliver improvement from data input perspective in tactical and strategic activities
Work with markets to improve adoption of Compleat, focusing on adherence to FCM Global Baseline and Customer Specific routines across client footprint
Provide advice to OPSWOT on operational processes and align key business rules governing Compleat
Key Competencies:
Fosters open communication and information sharing
Listens actively and seeks to understand
Builds effective relationships and can tailor communication to audience
Presents ideas and concepts logically
Can simplify complex technical information and make it digestible for business leaders and decision makers
Comfortable with FCM Corporate Technology products and systems – Agentport, Clientbank
Sounds knowledge of both Amadeus and Sabre, and able to learn Travelport and other GDS where required
Understands how to read and interpret raw data reports, and draw effective conclusions with root cause hypothesis
Results focused and driven by Corporate P&L results
Understands key business drivers for the area and contributes to success
Entrepreneurial mindset (identifies business opportunities for the organization)
Executes effectively and understands deadline management
Focused on continuous, ongoing improvement opportunities within the business
Able to embrace and lead people through change
Takes ownership for successes and failures
Demonstrates a belief in FCTG philosophies and values
Exhibits a passion for their business and company
Encourages a sense of enjoyment in the workplace
Identifies and understands issues, problems and opportunities
Compares data from different sources to draw conclusions
Takes actions that are consistent with available facts, constraints, and probable consequences
Benefits Include:
Generous remuneration structure
Travel perks/discounts, Health & Wellness Programs and Employee Financial Wellness Services
Generous paid-time off policy
National/International Award Nights and Conferences
Diversity & Inclusion initiatives
Benefits include vision, medical, and dental
Employee Assistance Program
401K program
Employee Share Plan
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun and flexible work environment
Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
Employee giving program
Annual Charity Trip
Office Environmental Program
1 Volunteer Day per Calendar Year
If this sounds like the opportunity you have been waiting for and you would like to be part of our award-winning culture then APPLY NOW.
Travel is booming once again, and our roles are being filled quicker than a nonstop from London to New York. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Location – Boston, MA , USA
Flight Centre will follow all state and federal guidelines relating to vaccine mandates in the workforce. In addition, customer-facing roles (such as account management) and those that require travel between US States or across international borders will require the employee to be fully vaccinated
FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success! Please contact [email protected] if you need any assistance.