Guest Relations Manager

Minor International
, Desaru, Malaysia
26 Nov, 2020

Industry :
Sector :
Function : Customer Service
Type : Full-time
Experience : Executive
Job Posted : 26 Nov, 2020

Job Description

As a Guest Relations Manager, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.

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