Guest Service Center Agent

Minor International
, Abu Dhabi, United Arab Emirates
28 May, 2019

Industry :
Sector :
Function : Customer Service
Type : Full-time
Experience : Associate
Job Posted : 28 May, 2019

Job Description

  • Good command in English Language
  • Receives guests calls in a professional and friendly manner, ensuring guest expectations are always exceeded.
  • Maintains effective communication with all related departments to ensure smooth service delivery.
  • Handles every query in a polite and courteous manner.
  • Ensures total guest satisfaction by ensuring message taking is correctly.
  • Ensures any faults or modifications are reported to the Manager.
  • Ensures guests are greeted to the correct standard upon calling.
  • Maintains an up to date knowledge of the hotel and local services.
  • Ensure that a high level of customer service is consistently maintained.
  • Handles any outgoing calls on guest’s behalf.
  • Maintains the guest wake up call sheet and delivers calls accordingly on time and to the established standard.

 


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