Job Description

The housekeeping coordinator answers telephone calls and attends to all requests. She/He maintains the housekeeping coordinator’s office activities and all its function. She/He helps the Assistant Manager in issuing out keys and work assignment to the colleagues and handles lost & found in accordance with the policies and standards set out by the Hotel.

Summary of responsibilities but not limited to the following, include:

•Be completely familiar with and to carry out the policies and procedures set forth by the Hotel.
•Ensure efficient and effective clear communication within the Housekeeping Department, Front Office, Engineering, Royal Service and all other departments.
•Answer all telephone calls within 3 rings and do all necessary follow up. Use correct telephone verbiage as set by the Hotel.
•Record all telephone calls in the housekeeping co-ordinator’s log book or input into Royal Service to ensure proper follow up.
•Use guest names during the process of conversation with guest.
•Keep controls and proper records of guest loan items eg. Extra chairs, foam pillows. Update traces in system.
•Assist in the preparation of Housekeeping assignments.
•Control and monitor the over book and accurately exchange rooms with room attendants.
•Communicate blocked and VIP rooms to Team Leaders in a timely manner.
•Take proper inventory of keys and pagers for the department and highlight loss to Assistant Manager immediately.
•Assist in preparing keys, mobiles or papers to colleagues if need arise.
•Be familiar with hotel emergency and safety procedures.
•Maintain the cleanliness and tidiness of the linen room and around it.
•Be familiar with the computer system such as Opera and Royal Service.
•Update the correct status of rooms using the computer.
•Clock in and out at the security entrance and sign in and out at the beginning and end of shift in the Housekeeping Department.
•Complete/resolve traces before closing department.
•Supervise and ensure that associates are carrying out all guest requests in a timely manner.
•Be responsible for the safety and security of all the departmental keys and pagers.
•Answers all lost & found queries in a timely manner and follow up accordingly.
•Record all Lost and Found articles correctly and to place items in a correctly labeled serial box for easy search should guest claim the item.
•Inform Security Department and Duty Manager of any complaints by guests of losses that may require compensation.
•Ensure the security of the lost & found room by not allowing unauthorised entries.
•Comply with hotel and department policies and procedures at all times.
•Carry out any other duties as and when assigned by the Management of the Hotel and department.

Requirements:
•Minimum ‘O’ level Education
•Able to read, write, and communicate in English, other languages is an added advantage
•Computer skills including Microsoft Office will be an advantage
•Use/knowledge of PMS e.g. OPERA
•Technical skills for Housekeeping including use of the iPhone for eHousekeeping
•Interpersonal skills well developed with guests, employees, management
•Able to solve problem/make decision independently within scope
•Attention to detail guest requests and preferences
•Able to work independently, reliable, self-directed

ABOUT OUR COMPANY

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,028 well-appointed guestrooms, both hotels offer a distinct collection of 15 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN, cutting-edge meeting space at Raffles City Convention Centre and one of Asia’s largest spas, Willow Stream Spa.

APPLY TODAY:
Whether you’re launching your career or seeking meaningful employment, we invite you to visit: www.fairmontcareers.com or www.swissotel.com/EN/Careers/RECRUITMENT/join+us.htm to learn more about Fairmont Hotels & Resorts and Swissôtel Hotels & Resorts and the extraordinary opportunities that exist.

We regret to inform that only shortlisted candidates will be notified.