Job Description

Reports to the Assistant Laundry Manager, the main responsibilities and tasks of this position are as listed below, but are not limited to the following:

– Collect laundry log sheet from Communications Department and monitor that On Call Valet brings down all recorded room number parcel to laundry department.
– Notify communications for recorded parcels not bought down to ensure that timely collection of laundry parcels from guest rooms.
– Communicate with guest to highlight discrepancies or clarify matters.
– Communicate with guest to highlight minor defects by leaving voicemail and speak to guest to seek verification for major defect. If guest is not in to verify, item with major defect is to be return undone with a letter of explanation and consent for cleaning.
– Ensure that all laundry and dry cleaning bills are accurately posted into the hotel wide computer system and complete daily sales summary to tally posted sales revenue.
– Follow up on every written orders to ensure that all cleaning request forms (laundry or dry cleaning lists) are received by the required time.
– Administer on hold parcel record, stain letter, rejected item, daily guest works assembly report etc.
– Ensure items found from garments or from the processing center are returned to the rightful owner and re-directed to the Lost and Found Department for further follow up.
– Prepare daily sales summary, function report, cashier report and casting of charges.
– Conduct monthly inventory of laundry supplies to prepare for next orders.
– Verified goods delivered to the department and ensure that vendor placed goods at the assigned storage areas.
– Maintain adequate stock of forms relevant to the Valet Operations.
– Attend to guest complaints or clarifications in the absence of the superiors.

Requirements:
– Minimum ‘O’ level Education
– Able to read, write, and communicate in English, other languages is an added advantage
– Computer skills including Microsoft Office will be an advantage
– Use/knowledge of PMS e.g. OPERA
– Good interpersonal skills
– Able to solve problem/make decision independently within scope
– Attention to detail guest requests and preference
– Able to work independently, reliable, self-directed

ABOUT OUR COMPANY

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,028 well-appointed guestrooms, both hotels offer a distinct collection of 15 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN, cutting-edge meeting space at Raffles City Convention Centre and one of Asia’s largest spas, Willow Stream Spa.

APPLY TODAY:
Whether you’re launching your career or seeking meaningful employment, we invite you to visit: www.fairmontcareers.com or www.swissotel.com/EN/Careers/RECRUITMENT/join+us.htm to learn more about Fairmont Hotels & Resorts and Swissôtel Hotels & Resorts and the extraordinary opportunities that exist.

We regret to inform that only shortlisted candidates will be notified.