Job Description
1. Support and provide superior service via phones, e-mails, live chat, call or any kind as a receiver and caller; work strictly with the service protocol and guideline.
2. Maintaining a positive, empathetic and professional attitude toward customers at all times.
3. Responding promptly to customer inquiries.
4. Communicating with customers through various channels.
5. Communicating and coordinating with colleagues as necessary.
6. Attracts potential customers by answering product and service questions; suggesting information about other products and services.
7. Maintains customer records by updating account information.
8. Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
9. Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers
10. Identify and assess customers’ needs to achieve satisfaction
11. Build sustainable relationships and trust with customer accounts through open and interactive communication.
12. Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every contact.
13. Take the extra mile to engage customers.
14. Customer orientation and ability to adapt/respond to different types of characters.
15. Meet personal/customer service team sales targets and call handling quotas.
16. Provide accurate, valid and complete information by using the right methods/tools
17. Follow communication procedures, guidelines and policies
18. Work with customer service team leader to ensure proper customer service is being delivered
