About the Opportunity
Flight Centre Corporate Technology is seeking Maintenance & Support (M&S) Technical Analysts to provide maintenance and support of all its Corporate Technology applications.
M&S’s purpose is to ensure our Operational teams and our customers have dedicated experts to help them get the most out of the tools they use. This role requires strong communication and stakeholder management skills, as you will be required to ensure that our people and customers are always informed of progress on their support-related issues.
Operating hours are 7:30 am to 6:00 pm on a rotating roster, Monday to Friday. While the Head Office is located in South Bank, Brisbane, this role can be based remotely with flexible work arrangements available.
What you will be doing…
Application Support
Customer Service Support
Consultancy
Specialist advice
Incident Management
Sales Support
Service Leave Management
Database Administration
About You…
Travel Manager / IT Support Desk or Call Centre experience
Strong customer service focus
Attention to detail and accuracy in completing tasks
Outstanding written, verbal and presentation skills are required
Extensive experience dealing with difficult or high-pressure situations/negotiation skills
High level analytical and problem-solving skills
Knowledge of the Corporate businesses and how they relate to Flight Centre Travel Group as a whole is desirable
Ability to identify trends to call out problems or recurring requests
Ability to work without supervision to achieve set day-to-day tasks and activities
End-to-end understanding of accounting processes and their application is desirable
Benefits include…
Generous remuneration structure
Travel discounts, in-house financial and health services, access to Head Office internal 24/7 gym
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun, flexible and inclusive work environment
Proud Corporate Social Responsibility platform
Opportunity to attend global functions (Global Gathering 2023 – Bali)