Job Description

Product Executive
Are you a designer of irresistible travel products?
Do you love to explore every inch of Vietnam in search of amazing experiences for our travelers?
Are you passionate about responsible travel and want to make a difference through your work?
If this excites you then read on!
About the OpportunityDiscova is looking for a Product Executive to join the team in Hanoi, Vietnam. This role will b support the Product and Contracting Manager in delivery of effective and influential product development activities. To become an ‘expert’ on available Vietnam products offered in BRS. To understand variations between main consumer markets, including their motivations to choose Vietnam. To be responsible for managing the product database in company’s systems and keep internal and external product information up to date. Analyze and do benchmarking product portfolio of main competitors. The Product Executive will support the Product and Contracting Manager in managing Vietnam’s product portfolio and be able to create inspirational itineraries that showcase Discova’s authentic, local, and experiential product. If you have industry knowledge, are passionate about Vietnam destinations or are even a shark when it comes to negotiating with existing and new suppliers then we would love to hear from you!
Key Responsibilities:
Assist Leader with day-to-day key Product Development and account review & bidding activities
Managing product database in Discova reservation system.
Contact internal teams and external suppliers to collect all needed tour information and picture material for brochures.
Ensuring all tour description and image content of GIT / FIT packages and database content is up to date. Store them in the relevant server.
Optional excursions for FIT and direct customers BT; develop new half-and full day excursions to be sold on the spot to guests.  Update the optional lists regularly. In cooperation with IDS department update guests’ information and optional list.
Field research for new product ideas and improvements.
Assist to create monthly newsletter on trends.
Analyses feedback from agents, clients, Operations, Sales and IDS department relating to product development or improvements.
Create templates for (update) contracts and tour itineraries.
Ongoing interaction with other departments (Operations, Sales, IDS and Reservations) on new and existing product.
Consistently benchmarking existing product portfolio with the main competitors.
Propose ways to improve Vietnam product portfolio
About you:The Essentials:
Bachelor Degree in travel, tourism, hospitality or business-related subject.
At least 1 years in the industry working in tour guiding or product development. 
An understanding of the inner workings of the travel industry.
A strong eye for creativity.
An excellent knowledge of Vietnam destination.
Adept at being able to articulate the benefits of our own products both in writing and verbally.
A high level of both written and spoken English and Knowledge of local language would be an advantage.
An experienced and confident presenter.
 The Attributes:
Great product mindset for western customers.
Understanding of the consumer behaviours in tourism.
Attention to details and preciseness in maintaining record and database.
Well-developed and problem-solving skill.
Customer centric with commitment to high standards of service delivery.
Solid collaboration and communication skill (verbal and written).
Strong interpersonal and presentation skills across culture.
Willing to travel on business extensively.
Proficient with Microsoft Office applications.
Flexible with uncertainties/changing priorities and under pressure.
About UsThe Discova brand was launched in July 2019 and is the newest brand in the Flight Centre Travel Group family of brands.  The merger of Buffalo Tours in Asia and Olympus Tours in the Americas created a global DMC business with more than 20 years experience in delivering amazing travel experiences to our customers. With a purpose to connect people and places with a world of possibilities, we are the travel people who work globally, live locally and go the extra mile to help our partners extend their reach.
Finally, if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry.Get in touch now and Discova a world of possibilities!