Job Description

The Global Land Supply (GLS) Salesforce Administrator will work closely with users, stakeholders, and vendors, understanding the business processes of various businesses/departments and supporting the administration of the platform to meet the overall customer expectations.
This person will be the first response for salesforce.com support within the GLS instance. Manage administrative functions to provide support to a global user base. Document and communicate any new updates or changes with super users. Communicate any issues or concerns from users or vendors to ensure deliverables solve problems, increase functionality and streamline workflow. Advocate for holistic use of Salesforce, moving from siloed departmental use to business wide solutions. The ideal person will be responsible and assist with user management, support tickets including troubleshooting, resolving/escalating issues, updating/uploading data, creating reports and dashboards, analyze and support the deployment and development of new and existing functionality.
Platform Support- Resolve support cases for FCTG Global Land Supply (GLS) users in all markets. Fulfill and resolve user support requests
• Manage super user relationship to ensure adequate support coverage and handling of support cases
• Where necessary escalate cases to salesforce Technical program lead
• Maintain and understanding new & existing features, processes & automation to better support front end users
• Provide Reporting & Dashboards as per business requirements
 
User Training- Support and deliver training to super users across the user network. Work with the super users and product owner to develop training content and processes for the user network
 
Platform Development- Coordinate and test salesforce.com major release planning activities with the super users. To configure and develop the platform in line with support requirements, within the existing governance framework
• Support in development and deployment of new business processes and platform features by working with super users and the GLS salesforce team
• Continually analyze and identify areas for process improvement in the business
• Configure change requests to existing functionality such as custom fields, custom objects, page layouts, record types, user roles/profiles, workflow/processes and flows etc.
• Using programming language Salesforce.com Apex and Visualforce in Salesforce.com, in line with project & business requirements
 
Support, Testing & Quality- Handle basic administrative functions including reports and dashboards, workflows, user account maintenance and other routine tasks. Prioritization, triage, impact, analysis and resolution of support cases including vendor escalation for priority issues
• Communications for support matters of high impact
• Coordinates and participates in user acceptance testing
• Champions high quality development and change within the GLS salesforce team
• Conducts change impact analysis to assess implications of changes to the product and documents the business rules, functions and requirements
 
Qualifications:
3+years of configuration experience with Salesforce.com, in particular Service Cloud and or Sales Cloud
Working knowledge of business system processes as it relates to Salesforce.com and integrated applications and systems
Salesforce.com Admin and Advance Admin certifications
Visualforce Salesforce.com language
Apex Salesforce.com programming language
Operational understanding of the travel industry
 
Benefits Include:
Generous remuneration structure
Travel perks/discounts.
Health & Wellness Programs and Employee Financial Wellness Services
Generous paid-time off policy 
National/International Award Nights and Conferences
Diversity & Inclusion initiatives
Benefits including vision, medical, and dental
Employee Assistance Program
401k program with partial match
Employee Share Plan
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun and flexible work environment
Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
Employee giving program
Annual Charity Trip
Office Environmental Program
1 Volunteer Day per Calendar Year

#LI-REMOTE
Location – Remote, USA 
The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.
This position may be performed remotely anywhere within the United States except the State of Colorado
Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com