Responsibilities:
-Provide Level 2 support via phone or email to high value clients of an online payment account.
-Assist with products or application related inquiries.
-Diagnose hardware or software failures by evaluating and analyzing symptoms provided using established procedures.
-Help identify and initiate corrective action b determining the most cost-effective repair/resolution to minimize customer downtime.
-Redirect/escalate issues to appropriate resource.
-Develop and maintain positive customer relations.
Our Perfect Match:
At least 2 years technical support experience in a contact center environment.
Preferably with payments experience e.g. POS, mPOS, e-commerce, payment gateway, shop plugins etc.
Excellent communication skills, both written and verbal.
Ability to multi-task, prioritize, and manage time effectively.
Excellent interpersonal skills to work effectively with teams throughout organization.
Amenable to shifting schedule