Technical Business Analyst
Umapped, a startup company that was acquired by Flight Centre Travel Group in 2018 is looking for a skilled and motivated Technical Business Analyst to join our data-driven minded team. Our office is located in the trendy area of Queen west steps away from the AGO, local shops and restaurants that make up Toronto’s creative heart. Located in a brick and beam heritage building our office boasts an open modern concept that tells a story of world travel.
Umapped’s parent company, Flight Centre Travel Group is based in Brisbane, Australia and is one of the world’s largest travel agency groups with company owned operations in 23 countries and a corporate travel management network that spans more than 90 countries.
About Umapped’s product & vision
At Umapped, we continue to evolve our platform connecting every part of a trip for our customers – providing customers with a dynamic travel quote and itinerary experience with a vision to improve the travellers end-to-end journey from departure to getting around and exploring the sights of local life.
Each year, more than 2 million travellers from around the world use our product providing a significant data set for which to optimize at scale. Umapped is the global travel industry leading B2B2C trip management technology platform.
The person we are looking for…
We are looking for a skilled Technical Business Analyst, passionate, and capable of building responsive and highly interactive experiences, someone who can help us build innovative new functionality for the Umapped itinerary management platform.
You will be a core team member leading the business analysis discipline for both internal and external projects. You will lead requirement gathering sessions, facilitate user interviews, document user stories, contribute to both functional and non-functional test plans/cases, lead scrums and track post launch feedback to understand and improve user adoption.
You inspire others to do their best work and can consistently be counted upon to deliver results. You enjoy working closely with the product and engineering team and enjoy mentoring and helping the team with best practices.
You need to be comfortable working in a fast-paced Agile environment. You have great communication skills, able to convey information to others in a simple and unambiguous way.
Sound like a good fit?
What’s in it for you: You get to work in a dynamic environment full of super passionate and talented people where capabilities are enabled quickly at scale across the globe for travellers.
You will grow and further develop your competencies working in a team-oriented results-driven environment where learning and collaboration is celebrated.
We value and encourage autonomy for everyone, allowing you to make your own decisions and learn from the data. The success of the team is dependent upon the success of the individual.
Responsibilities:
Lead requirement gatherings sessions and facilitate user interviews
Document and communicate requirements both internally and externally
Perform in-depth analysis, ROI and market research for new features
Conduct project closure sessions and collect/analyze feedback to help improve user adoption.
Lead projects using agile methodology
Contribute & execute on test plans/cases
Gather and understand business needs for APIs
Requirements
Experience in the travel industry or in a SAAS environment
Training in negotiation or interviewing techniques
Knowledge of the software development lifecycle
Experience with test automation tools
2+ years in a business analysis role in a technical environment. Technical BA experience is an asset
Experience using tools for data and process modelling, use case diagrams
Benefits Include:
Generous remuneration structure
Travel perks/discounts.
Health & Wellness Programs and Employee Financial Wellness Services
Generous paid-time off policy
National/International Award Nights and Conferences
Diversity & Inclusion initiatives
Benefits including vision, medical, and dental
Employee Assistance Program
RRSP with matching
Employee Share Plan
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun and flexible work environment
Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
Employee giving program
Annual Charity Trip
Office Environmental Program
1 Volunteer Day per Calendar Year
Location – Toronto, CA
If this sounds like the opportunity you have been waiting for and you would like to be part of our award winning culture then APPLY NOW.
Travel is booming once again, and our roles are being filled quicker than a nonstop from London to New York. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Our promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversification of our society. Flight Centre Travel Group is committed to providing a barrier-free pathway throughout our recruitment selection process. If you require accommodation because of a disability at any stage of our hiring process, please let us know in advance by contacting our Recruitment Team at [email protected]
