UK based tech firm and travel commerce platform Travelport, has announced it has signed up 50 new travel agencies clients to its Trip Assist mobile app. The most recent signatories include well-known travel agencies such as CT Travel (UK), Ezfly (Taiwan), Cisalpina Tours (Italy) and Top Viajes (Mexico).
The agencies have all signed on the dotted line to gain access to the app, which has been specifically designed to help strengthen traveller interaction, support travel programme compliance and lower overheads by delivering an improved travel experience.
Trip Assist’s rich content is compatible with Apple and Android and includes smart itinerary management, day-of-travel assistance, click-to-call agent support and flexible messaging capabilities including rich push and Facebook Messenger.
Commenting on the growth of Trip Assist, Stephen Shurrock, Travelport’s chief commercial officer, said: “The strong demand for Trip Assist by many of the world’s smartest agencies demonstrates their continuing desire to engage with travellers at all stages of their travel journey.
Shurrock added: “It also satisfies the customers’ expectation to have all the information they need to manage their travel experience in a single, easy to use app tailor-made for a device they’re already carrying and using throughout their trip. Trip Assist is a great example of how our platform provides choice, performance, experience and intelligence to our customers and their travellers through unique content and technology.”
According to Travelport’s 2018 global survey of 16,000 travellers, mobile engagement is crucial to both leisure (67%) and business (69%) travellers. They view centralised itinerary management tools, such as Trip Assist, as critical to providing them with a seamless experience from pre-trip to booking and on through until they arrive home.