Finnair has been named as Northern Europe’s Best Airline, for the eighth consecutive year, at the World Airline Awards at the Paris Air Show.
Finnair has investe in their growing A350 fleet and customer experience from the point of booking through to check-in and on board service.
Organised by Skytrax, the results are based on an independent survey of more than 19 million passengers from 105 countries that took place between August 2016 to May 2017 covering 325 airlines.
Piia Karhu SVP, customer experience at Finnair, said: “We are proud that Finnair has once again been recognised by Skytrax and passengers from across the world as the Best Airline in Northern Europe. We are committed to providing the very best experience to our passengers throughout their journey and we constantly develop our service both on the ground and in the air while staying true to our renowned Nordic hospitality.”
This year, the airline was the first in the world to launch Alipay onboard, in addition, successful face recognition trials were conducted at Helsinki Airport check-in with Finnair frequent fliers.
“Digital transformation is one of our core strategic targets, however, we continue to develop all areas of the customer experience such as our well-received collaboration with top chefs in our long-haul Business Class cabins and our enhanced lounge experience in conjunction with new partnerships”, continued Karhu.
Finnair flies from London Heathrow, Manchester and Edinburgh direct to Helsinki Vantaa Airport in Finland.