Fred. Olsen Cruise Lines has launched a new ‘Plain Sailing Guarantee’ to offer reassurance to guests with upcoming cruise bookings in the wake of the Covid-19 pandemic. It sets out the revised policies of the cruise line to reflect the changing nature of the travel industry during this challenging time.
This includes ‘quibble free refunds’ and full flexibility when guests wish to transfer to an alternative cruise. The guarantee also lays out revised payment terms to reassure guests that they will only pay in full once they know for sure that they will be sailing, with balance payments now due just 28 days before departure, as opposed to the former 90-day period.
Guests who would like to transfer to another cruise will receive a future cruise voucher on top of any funds that have already been paid, which can be put towards another sailing. This voucher will be valid for 24 months, with all funds to be automatically refunded, plus an additional 5%, if it is not used within this time.
Jackie Martin, marketing and sales director at Fred. Olsen Cruise Lines, said: “We know that everything seems a little uncertain just now, and some people may want a little more time to decide where and when they may want to travel again, which is why our future cruise voucher will last for 24 months.”