To further tackle the challenges faced by customers in the wake of COVID-19, GoAir has introduced a flexible and convenient ‘Year Long Peace of Mind’ programme that will protect the PNR from the hassles of rescheduling and cancellation.
The volume of calls in relation to Covid 19 at the airline’s customer centres has increased 500-700% in the last few weeks, due to which customers have not been able to receive attention in due course. And the conversations on calls have ranged from – obtaining knowledge about COVID-19 to seeking advice on health, information on cleaning aircraft, clearing doubts on health safety while flying and even seeking information about medical help.
This offer will apply to all existing and new bookings made between 1 March 2020 and 15 April 2020 – wherein customers who have booked any flight on any sector will be rest assured to not to initiate any rescheduling or cancellation and will be saved from the time-consuming and tedious efforts to call or email their request. Rather, if a customer cannot or chooses not to travel, they can simply not show up for the flight and GoAir will protect the PNR for a period of one year.