Hilton have unveiled Connected Room, a first-of-its-kind, high-tech guest room that enables guests to personalize and control every aspect of their stay from one central point – their mobile device. Currently in beta testing, Connected Room is live in one hotel, will deploy in coming weeks in several more, and will begin to scale rapidly to hotels across the United States in 2018.
Guests who stay at Connected Room-enabled properties will soon be able to use the Hilton Honors app to manage most things they would traditionally do manually in a room, from controlling the temperature and lighting to the TV and window coverings. Guests will also be able to personalize their room with technology that loads the most popular streaming media and other accounts to in-room TVs.
In the longer-term, Connected Room will support a range of connected devices, engagements and experiences. Guests will able to use voice commands to control their room or access their content, and to upload their own artwork and photos to automatically display in their room. Guests will also be able to set various preferences in their Hilton Honors account profile to further customize their in-room experience to their individual preferences.
“Innovation has been in Hilton’s DNA since entrepreneur Conrad Hilton purchased the first Hilton property and pioneered the hospitality industry nearly 100 years ago,” said Christopher J. Nassetta, president and CEO, Hilton (main picture). “Many innovations later, we are once again setting a new standard for the industry by giving our guests a travel experience where the room knows them, and they know their room.”
A First-of-its-Kind Technology
With Connected Room’s introduction, Hilton is delivering the industry’s first truly mobile-centric hotel room, building on the success of the award-wining Hilton Honors app. Hilton Honors members are already using the app to check-in,select their room, and open their hotel room’s door with Digital Key. Hilton knows their guests value this type of access from their smartphones based on the wide usage already seen from Hilton Honors members – 34 million digital check-ins, four million room key downloads and more than 18.7 million doors opened. In the month of October, a door was unlocked with Digital Key every 1.5 seconds.
“At Hilton, almost all digital products are born out of necessity and shortcomings in the marketplace – and Connected Room is no exception”, said Joshua Sloser, senior vice president of Digital Product, Hilton. “The technology we put in hotel rooms has to be intuitive, simple and quick to pick up because guests typically spend a limited amount of time in their rooms and we want them to spend that time enjoying the experience instead of adapting to new technology.”