CONTACT CENTRE OPERATIONS MANAGER
TRAVEL INDUSTRY
EAST MIDLANDS
UP TO £45,000

THE JOB
A leading tour operator in East Midlands is looking for someone highly experienced within contact centre and operations to join their team in this exciting, newly created role. Within this role, you will oversee and ensure effective operational management of the contact centre, liaising with the contact centre director and managing two direct reports, implementing and executing innovative plans for continual improvement and drive high performance in sales and customer experience.

THE COMPANY
This is a fantastic opportunity to join a successful, and growing, travel tour operator in a newly created role.

WHAT EXPERIENCE DO I NEED?
*An enthusiastic, flexible and committed approach
*You must have a proven background within contact centre and operations management
*A background working in the travel industry is essential
*Strong people management skills
*Able to liaise with individuals at all levels of the business
*Highly analytical with strong attention to detail
*Knowledge of CRM’s, resource management and telephony systems and their effective operational application. Salesforce knowledge would be advantageous
*Proven ability to demonstrate translating business strategy into day to day delivery
*Solution driven, seeking to continually improve and create innovative concepts

WHAT’S IN IT FOR ME?
In return, you’ll benefit from a competitive salary and excellent company and travel-related benefits.

Simon Hurst-Grover is recruiting for this contact centre operations manager role in the travel industry in East Midlands. Click to apply.

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Applicants must have the legal right to live and work in the country where the vacancy exists. We regret we are only able to contact shortlisted candidates.

Progressive Travel Recruitment (a trading name of Progressive Personnel Ltd., est. 2005) is a leading international travel and hospitality recruitment company with offices in the UK, USA, Canada, United Arab Emirates, South Africa, The Maldives and Estonia.