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CUSTOMER CLAIMS SPECIALIST

C&M Travel Recruitment  •  GBP 19,500 - 21,000 Hourly + Commission
Work location: Norwich, Norfolk
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Industry : Insurance
Sector : Non-Travel Industry related
Department : Customer Service
Employment Type : Full-Time, Permanent
Work Sponsorship : Local contract only
Experience : No experience required
Vacancies : 1
Job Status : Active
Job Description

Customer claims specialist(insurance) 40 open roles, homebased
My client due to a new high profile account win are looking for 40 customer claims advisors to work with travel insurance. They are looking for claims experience working for another insurance specialist. You must be within 20 miles of Norwich. Salary £19,500 + £1,500 bonus and benefits.

Customer claims specialists duties
-All customers are calling us for help and therefore you will be required to handle all incoming and outgoing telephone calls in a helpful, friendly, polite and professional way.
-To proactively manage each claim ensuring that the customer receives the most appropriate service in a timely and cost effective manner.
-To monitor all aspects of the claim to ensure that all services are provided at the agreed time and that the customer is kept fully appraised of the progress.
-Handle first notification of loss (FNOL) calls empathetically, enter all relevant claims information accurately and agree the next course of action, whether we are requesting further information or are able to fast track the customers claim.
-Our first thought should be to obtain any information in the quickest way, therefore proactive calls are essential to provide updates and request customer information.
-Assess new claims in accordance with policy terms and conditions, within specified service levels and in line with department procedures
-To ensure that the relevant Supervisor/Manager is informed of any service failure or potential problem.
-Identify and initiate potential recoveries from 3rd parties

Customer claims specialists skills required
-Must have claims experience working for another insurance company
-A Genuine desire to provide a high level of customer service
-The ability to manage multiple cases
-High attention to detail
-Excellent, clear and professional phone manner

Additional information
-8am to 8pm Monday to Saturday, no Sundays
-35 Hour week
-Ideally start date 2nd October but they can start people earlier

If you are interested in the above role and have claims experience please apply online or send your cv to amy@candm.co.uk or call 02073971284 quoting AM55452

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We grow our business through referrals, so please don’t keep us to yourself. If you think we’re doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

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