Cruise Customer Service Manager: This well establish Cruise Travel Company are currently recruiting for an experienced Cruise Customer Relations Manager, based working from home. Paying up to £35K + bonus.

Cruise Customer Service Manager – Responsibilities:

• Investigating and solving customer problems, which may be long standing or complex that have been escalated by customer service assistants.
• Handling customer complaints or any major incidents, such as a security issue or a passenger being taken ill.
• Analysing statistics or other data to determine the level of customer service your organisation is providing
• Involved with staff recruitment and appraisals, training staff to deliver high standard of customer service
• Leading or supervising a team of customer service staff

Cruise Customer Service Manager – Skills Required:

• Previous experience as a Customer Service / Relations Manager or as a Team Leader or Senior Customer Service Advisor within the cruise sector.
• Excellent communication skills to allow you to inform, help and advise passengers clearly.
• Previous experience within a Cruise travel company
• Motivational skills and an ability to supervise and lead a team of customer service assistants

Additional Information:

• Paying up to £35K
• Working from home
• Hours 9am – 6pm Mon – Fri
• 22 days holiday plus bank holidays

To apply for this Cruise Customer Service Manager please either apply online, email your c.v to amy@candm.co.uk or call Amy on 02073971284 quoting Ref: AM57956

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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk