They deliver exceptional customer service, both pre and post travel, via telephone and email; answering general queries, actioning holiday amendments and processing holiday payments.

Responsibilities include

• Providing ‘Exceptional’ Customer Service, both internally & externally.

• Checking that all necessary arrangements (flights, hotels, transfers, extras etc) are booked accurately in order to ensure a smooth customer experience.

• Understanding client administration systems to ensure that clients receive the correct information and all appropriate documentation in a timely and professional manner.

• Ensuring client balances are paid punctually, following PCI compliance.

• Complying with legislation and company guidelines in regard to Health and Safety and Data Protection.

• Liaising with tour operators to ensure accuracy of bookings and to add client requests.

• Liaising with customers regarding changes to bookings and additional requirements.

• 1st point escalation for all pre-travel complaints.

• 1st point escalation for all in-resort issues.

Required and desirable skills

• Must be an effective communicator, both verbal and written

• Must have either prior experience in Travel and or in a Customer Service role

• Must have excellent attention to detail

• Must have the ability to professionally build rapport.

• Must have the ability to remain calm under pressure

• Must have excellent organisational skills

• Must be able to follow oral and written instructions and communicate effectively with others in both oral and written form.

• Must work effectively under a stringent schedule and produce accurate results.

• Must be able to remain flexible and adjust to situations as they occur.

• Must be able to work as part of a team and on own initiative

• A working knowledge of the holiday and travel industry desirable,but not required

Hours, Salary and Benefits

• Working hours include every other weekend and two late shifts (12:45-21:30) per week.

• Starting salary £16,600

• Salary rising to £ 18,000 with service and experience

• 28 days holiday, rising to 32 with service

• Enhanced maternity & paternity leave

• Tax free childcare savings

• Travel perks

• Unlimited tea & coffee