GENERAL MISSION 

• The Director of Sales & Marketing is to promote the hotel in his/her assigned area/territory and to achieve optimal sales at the best possible conditions for the company to update with the market.

MAIN RESPONSIBILITIES

The Director of Sales & Marketing assists his/her team in the following sales aspects:

• Identify business potential and upkeeps close contact with former and potential clients through personal visits, phone calls and correspondence in view of entering into contracts with them, especially with corporate accounts.
• Accomplish goals and to adhere to quota as set out in the marketing plan.
• Ensure that the sales team meet clients requirement and that the client service offered corresponds effectively to their requests.  In the event of complaints made by clients, should the need arise, to avail him/herself as mediator between the hotel and clients & guests.
• Ensure the availability of after-sales services and, in particular, concerns him/herself with clients who have registered complaints.
• Draws up together with the sales team, sales promotions and packages.
• Enter into negotiations on behalf of the company as and when required to do so taking care not to exceed the limit of his/her authority.
• Establish regular contact with major associations and government departments which specialize in corporate business.
• Confirm verbal proposals in writing.
• Maintain regular contacts with his/her clients and report any adverse comments to the management for rectification.
• Be aware at all times of hotel’s special program/promotions and advertising schedule of it in order to deal knowledgeably with clients.
• Maximize Accor hotels market share within his/her area/territory.
• Entertain supporting and prospective clients when necessary in order to maintain or develop a long-lasting and growing relationship.
• Organize and attend trade shows when requested.

SALES AND MARKETING ADMINISTRATION RESPONSIBILITIES

• Draws up the Marketing Plan annually together with General Manager of the hotel.
• Ensures that the plan is adhered to and monitors its progress.
• To update the plan if necessary (quarterly).
• Oversees the administration of his/her team
  • Internal communications (hotels/sales)
  • Filing system.
  • Office flow system
  • Inventory control
  • Personnel control in his/her department

• To define job responsibilities for the sales and administrative staff.
• To assist his/her team and ensure effectiveness
  • Daily correspondence with clients.
  • Daily follow ups
  • Sales reports
  • Record of sales statistics (sales objectives)
  • Promotion package.
  • Competitors updated
  • Market analyze of the new business.
  • To encourage existing accounts to be our productive account.