Duty Manager
Courtyard® by Marriott® North Pattaya • Salary available upon request| Industry : | Hospitality |
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| Sector : | Hotels and Accommodation |
| Department : | Customer Service |
| Employment Type : | Full-Time |
| Work Sponsorship : | Local contract only |
|---|---|
| Experience : | 1 to 3 Years |
| Vacancies : | 1 |
| Job Status : | Expired |
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High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.OR
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2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
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Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
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Communicates any variations to the established norms to the appropriate department in a timely manner.
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Sends copy of MOD report to all departments on a daily basis.
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Strives to improve service performance.
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Ensures compliance with all policies, standards and procedures.
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Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.Supporting Profitability Goals
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Understands and complies with loss prevention policies and procedures.
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Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
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Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.Managing the Guest Experience
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Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
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Empowers employees to provide excellent customer service.
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Provides immediate assistance to guests as requested.
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Serves as a leader in displaying outstanding hospitality skills.
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Sets a positive example for guest relations.
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Responds to and handles guest problems and complaints.
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Ensures employees understand customer service expectations and parameters.
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Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
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Participates in the development and implementation of corrective action plans to improve guest satisfaction.
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Records guest issues in the guest response tracking system.Assisting Human Resources Activities
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Participates as needed in the investigation of employee and guest accidents.
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Observes service behaviors of employees and providing feedback to individuals.
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Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
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Celebrates successes and publicly recognizes the contributions of team members.
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Ensures employees are cross-trained to support successfully daily operations.
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Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
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Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
- Basic Competencies – Fundamental competencies required for accomplishing basic work activities.
About The Company
Courtyard® by Marriott® North Pattaya
District Bang La Mung, Pattaya Thailand
Hospitality
Hotels and Accommodation
Overview
With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you’ll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World™ at Courtyard by Marriott.
The 233-key Courtyard by Marriott North Pattaya will be a standalone, 8-storey building with a small internal courtyard. The hotel offers have 3 F&B (Rooftop bar, Pizzeria, All day dining) and 2 meeting spaces with a total event space of 280 SM.
The Hotel site is located on Nakluea 22 Alley in north Pattaya, approximately 2KM north of Central Festival. A 240 M long public beach is located approximately 150 M west of the site. Accessibility is good as the site is located in the northern part of Pattaya bypassing heavy traffic in central Pattaya. The site is readily accessible via expressways from the industrial complexes and Bangkok.
The hotel is projected to open on Q2 2020.
Jobs available: 3
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