Head of Travel Operations – Secondment to Cape Town!
C&M Executive Recruitment • Salary available upon request
United Kingdom, London
Travel Agent or Tour Operator
Tour Operator or Guide, Travel Agent (Luxury)
Customer Service, Executive/Management
Employment Type :
Work Sponsorship :
Local contract only
5 to 10 Years
Job Status :
Head of Travel Operations – Cape Town – secondment or permanent. A fantastic opportunity for an experienced Head of Operations / Head of Service Delivery to work for a highly reputable, high end travel business that woks with HNW and UHNW clients. This opportunity could be a permanent career move or one for somebody looking to undertake an international secondment (ideally for at least a couple of years).
Head of Travel Operations Responsibilities
Reporting to the Director of Operations/GM, you will be responsible for leading a small team of managers, each of which will have a team of travel consultants so a total of around 40 people. You will support the team managers to meet their target performance levels, ensure SLA’s are being met, monitor NDP results before making reccomendations on improvements that can be made. You will contribute towards the overall business strategy, ensuring plans are in place to support growth and drive customer satisfaction.
Head of Travel Operations Skills Required
Must have 5+ years of proven leadership at a strategic/department head level as well as experience managing managers
Knowledge and experience of working in the high end luxury travel or lkifestyle management sectors
Excellent operational management experience and a track record of driving service levels
Commercially and financially astute
An understanding of GDS, ticketing and building complex travel itineraries
Head of Travel Operations Package
Very much dependant on experience, to discussed on application.Typical working week is Monday-Friday 9am-6pm (hours can be fleixble), medical aid plus a wide range of other benefits.
If taking the role as an international secondment then support with relocation, flights etc are also open for discussion.
Don’t keep a good thing to yourself We grow our business through referrals, so please don’t keep us to yourself. If you think we’re doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.
C&M Executive Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit http://www.candmexecutive.co.uk/
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