Hotel Implementation Specialist

C&M Travel Recruitment  •  GBP 32,000 - 35,000 Hourly + Commission
Work location: Manchester, Greater Manchester
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Industry : Hotels
Sector : Hotels and Accommodation
Department : IT Systems and Support
Employment Type : Full-Time
Work Sponsorship : Local contract only
Experience : No experience required
Vacancies : 1
Job Status : Active
Job Description

Hotel Implementation Specialist required for this expanding global booking platform company The role will be supporting hotels and holiday parks with the implementation of the new booking platform and completing any in house, within the business . This role is homebased but will require travel around the UK and Europe, onboarding new clients and completing face to face and virtual training on the system . This role offers a salary up to £35,000 plus car allowance up to £250 per month , along with other company benefits . This is a great opportunity for someone who has worked within the hotel or holiday park sector either in reservations , reception, or revenue management , with a good understanding of booking platforms/systems and rates management.

Hotel Implementation Specialist duties
*Advise the client on system best practices in preparation for the implementation
* Liaising with internal departments on any requests agreed within the contract to ensure timely delivery in line with agreed project plans.
* Guide customers through a structured and detailed software installation and training program
*Conduct both in-person and remote training sessions to a wide audience covering all relevant departments both online and in customer locations throughout the UK and Europe
*Provide unrivalled customer support to the client base when not dealing with implementations

Hotel Implementation Specialist duties skills required
* Excellent communication skills, both written and verbal in English. Other European languages are desirable
* Self-motivated with the ability and drive to learn and work unsupervised
* Excellent customer service
* Previous experience within a hotel or holiday park at a supervisory level
* Great organisational skills
** Must have a driver’s license and access to a car
* Previous experience of delivering customer training and technology implementations is highly desirable but not essential
* Knowledge and experience of hospitality technology and processes

If you are interested in the above role, please apply online of send your cv to

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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

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