Implementations Specialist

As an implementations specialist you will be responsible for the implementations of tramada® for new client implementations, configuration of additional modules, data jobs, quality assurance and other associated tasks. If you are looking to build your career in systems implementations & gain exposure to project management methodologies – this is the role for you!

The Role
In the role of Implementations Specialist you will be responsible across the following Key Result Areas (KRA’s):

New Client Implementations – the crux of this role is to independently manage new client implementations of our SaaS product using the well outlined methodology that is in place. This includes; system creation, inputting of agency specifications, creation of user log-ins and associated permissions, notification of risk items, system and GDS configuration, data conversion and logos.

Within this KRA there is also the requirement for you to be onsite for some of the implementations to assist agencies in their use of the system, oversee change management strategies as well as the system build and configuration to ensure a positive experience for our customers.

Additional Modules, Data Jobs & Implementation tasks – This includes ensuring the successful implementation of additional modules, executing accurate billing processes and completing data jobs in line with customer expectations.

Documentation, Process Improvement & Internal Systems – Accurate documentation and ongoing improvement of process and internal systems is critical to the success of the team. This involves contributing and maintaining client facing documentation, identifying key learnings in the implementations manual and using approved technologies to optimise process efficiency, task allocation, tracking and communication.

Teamwork & Collaboration/Leadership – outside the mechanics of this position is the responsibility to communicate with the team on a regular basis, share knowledge with internal stakeholders and set the right example that embraces innovation, efficiency, passion, drive and execution excellence.

What YOU need

You will need a MINIMUM of 2 years’ experience in a technical customer service role, ideally in a software support capacity. You have a genuine interest in building your career in systems implementations and gaining exposure to project management methodologies.

Travel industry &/or accounting related software experience is highly desirable as is knowledge of tramada® or other mid office systems.

Are you ready for a change and to take the next step in your career?

Apply now!

We can’t wait to hear from you.