Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
Conduct Briefing for all staff during Night Shift.
Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
Maintain a professional and high quality service oriented environment at all times.
Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.
Occasionally Assist guests with their luggage, be a point of contact for our guests, valet park guests cars and other responsibilities to ensure all requirements are met during our guests stay.
Must actively participate in the decision making process on guest relocation for nights when over capacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start.
Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counselings and evaluations and delivering recognition and also reward.
Ensure the accurate completion of the daily night audit in a timely fashion.
Must be able to perform the full night audit if needed.
Oversee preparation of daily summary reports.
Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing.
Should Show Initiative, Problem Solving, Staff Training, Team Leading.
Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
Be aware and able to enforce all fire-life-safety procedures.
Remain current in all updates with regards to new procedures and training.
Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Front Office Manager.
Combining the distinct elements of a breath-taking location, personalized service and cutting-edge facilities, accentuated by an authentic experience that reflects Thailand’s rich heritage, the Royal Cliff Hotels Group has become among the most sought after destinations in Asia for travellers worldwide.
Conveniently located between Pattaya and Jomtien in a 64-acre private estate overlooking the stunning Gulf of Thailand, its exclusive grounds is home to 4 luxury hotels, which conform to, and even exceed, the five-star standard. Each offering the finest amenities and offers an exquisite mix of traditional and modern elements for absolute comfort, Royal Cliffs’ four prestigious hotels cater to different lifestyles: Royal Cliff Beach Hotel (Casual Luxury – featuring 456 rooms and 18 suites across nine floors), Royal Cliff Beach Terrace (Exotic Luxury- featuring 64 rooms and 24 suites ), Royal Cliff Grand Hotel (Formal Luxury- featuring 342 rooms and 31 suites;) and Royal Wing Suites and Spa (Ultimate Luxury- featuring 85 suites). The property’s legendary history and fame have been impressively reflected in over 200 awards, accreditations and accolades from organizations all around the world.
Guests staying here can enjoy an impressive range of facilities including 11 award-winning restaurants offering a choice of Thai, Chinese, Japanese, Indian, Italian and European menus, 7 bars, 7 swimming pools including 2 infinity edge pools, 2 health spas, private access to 2 private beaches, Thai cooking school, cutting edge fitness centre, 7 floodlit tennis courts, 2 air-conditioned squash courts, cigar lounge, kids world, games and karaoke lounge, shopping arcade, beauty & nail salon, 3 ballrooms, 53 meeting rooms and a world-class convention and exhibition centre, the Pattaya Exhibition And Convention Hall ( PEACH).
A prominent facility of the hotel group, Pattaya Exhibition And Convention Hall (PEACH) is a world-class multipurpose ‘one stop convention solution’ offering complete versatility and flexibility for any meeting needs. This highly rated column-free convention centre can accommodate up to 10,000 delegates with the main hall dividable into 4 large sections or 9 smaller sections. With over 10 years of specialized events experience, top of the line services and a dedicated international team, PEACH enjoys a global reputation for excellence making it one of the best meeting and event destination in Southeast Asia! For memorable holidays to extraordinary events, this is the place!