| Industry : | Hospitality |
|---|---|
| Sector : | Hotels and Accommodation |
| Department : | Customer Service |
| Employment Type : | Full-Time |
| Work Sponsorship : | Local contract only |
|---|---|
| Experience : | 1 to 3 Years |
| Vacancies : | 1 |
| Job Status : | Expired |
- Primary responsibility is to drive better guest experience and ensure adherence of OYO processes
- Inspect properties to ensure adherence to OYO standards
- Take measures to prevent revenue leakage for OY
- Handle guest escalations and ensure a delightful experience for OYO guests
- Train hotel staff on best practices for guest interactions as well as using OYO systems
- Ensure high visibility for OYO brand at the property site and notify central team if OYO brand is hampered
- Provide inputs to central team on the appropriate pricing of the property
About The Company
Hospitality 
Hotels and Accommodation
Overview
Launched in 2013, OYO is South Asia’s largest hotel chain with a presence in India, U.K., China, Malaysia and Nepal. With over 10,000 exclusive hotels in its chain, OYO is one of a kind and has pioneered the world’s first full stack technology led hospitality model. Its network includes major metros, regional business hubs, top leisure destinations as well as pilgrimage towns.
OYO was founded by Ritesh Agarwal, the first resident Asian to be accepted to the Thiel Fellowship (started by Paypal founder Peter Thiel). He was featured in Forbes 30 under 30 in Consumer Tech (2016) for creating a global disruptor. OYO was recently chosen as India’s Most Promising Hotel Network (HolidayIQ Better Holiday Awards 2017) and has received several accolades including Express IT Startup of the Year Award (2015), NDTV Dream Chaser of the Year (2016) and IAMAI Digital Startup of the Year (2016). It was recognized by Business Today as among the Coolest Start-Ups in India (2016) and ranked by LinkedIn as one of the top employee attractors in India two years in a row (2016, 2017). OYO is backed by leading global investors, including the SoftBank Group, Lightspeed India, Sequoia Capital and Greenoaks Capital.
OYO revolutionalized the fragmented and legacy-driven budget hospitality space in India by enabling standardization of services, amenities and in-room experience. Through the use of its proprietary apps for inventory-management, room-service, revenue-management and customer-relationship management, OYO has delivered predictable, affordable and available budget-room accommodation to millions of travellers in India.
In January 2017, OYO launched Townhouse – a managed hotel-brand designed to function as a social hotspot to cater to city dwellers and a new generation of guests. OYO Townhouse – https://www.youtube.com/watch?v=CVMQgODN9KI
For more information log on to www.oyorooms.com
Download our app from oyoroo.ms/app
Check out our blog at oyorooms.com/blog
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