Industry : | |
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Sector : | |
Department : | Executive |
Employment Type : | Full-Time |
Work Sponsorship : | Local contract only |
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Experience : | 1 to 3 Years |
Vacancies : | 02 |
Job Status : | Expired |
Job Description
- All non-hotel services and booking management and re-confirmation
- Job Sheet and allocation of services to guides, transport company and attraction.
- Summary of services and reconfirmation sent to vendor 24 hour prior.
- Ticket and service bookings with vendors.
- Service confirmation SMS sent to each lead guest per booking for following day’s service.
- Welcome Kit – Itinerary creation
- Emergency number managements on weekly rotation
- Coordination with Network office and Suppliers for bookings / negotiations etc.
- Co-ordination with Internal hotel reservations team and provide local support wherever required.
- On tour sale and Optional booking processed on system.
- Follow up booking information from agents and update the system.
- Processing and coordinating for post travel, refund/ waiver request/ amendment/ special request.
- Operational email management
- System booking management. Follow up with vendor.
- Negotiating with hotels or vendors for query resolution.
- On tour Reports and No-Show report update sent to agent.
- Ensuring all processes as defined are followed without exception
- Communicating daily, weekly and monthly reports to the Reporting Manager.
- Coordination with all vendors in Pattaya & Bangkok for reports via Line
- Coordination with networks offices, colleagues via WhatsApp / Line / Skype
- Updating Finance with reports as requested.
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