• Review the report from the Product Senior and Product Executive and inspect the current products report as well as monthly and annual product reports
• Conduct a budget plan and development plan for the Product Department in Vietnam
• Propose the creation of new products to the Country Manager
• Propose the updating or the removal of current products to the Country Manager
• Proactively identify and implement solutions to constantly improve service levels and performance
• Perform HR management:
• Conduct goal, coach, mentor and review appraisal processes of Executives and Seniors in the Product Department
• Evaluate staff performance of the Product Department
• Conduct a recruitment plan for the Product Department (both long-term and short-term)
• Directly participate in the recruitment process

Research, create and launch new products and update current products

• Develop new products in Vietnam (GIT / SIC / Series and FIT), the thematic tour program (family tours, honeymoon tours, etc.) and multi-country and combination tours
• Coordinate with the Quality Control Department to conduct regular product evaluations (through in-the-field inspections and reviewing feedback) to review current products
• Ensure all information in the database and website is accurate and up-to-date

Communicate with other departments

• Conduct regular product training for the Operation, Reservation, Sales Departments on new and updated products
• Coordinate with other related departments to ensure the quality of product activities
• Encourage synergies with other destinations/departments by sharing best practices and seeking continuous improvement on a daily basis

JOB REQUIREMENTS

Competencies

• Fluent in English; Good command of French/German/Italian is a plus
• Strong knowledge of the tourism field, including hotel and tourism management
• Strong leadership and management skills
• Creative, dynamic and possesses good knowledge about products and destinations in Vietnam
• Strong analytical, problem-solving and decision-making skills
• Strong presentation skills
• Strong communication skills
• Strong computer skills (Excel, Word and Outlook)
• Strong planning and organisational skills to balance and prioritize work
• Self-motivated to learn new concepts and participate in new projects
• Characteristics: pleasant personality, positive attitude, open-minded, honest, active and decisive

Education

• University: Bachelor’s or Master’s in Hotel / Tourism / Foreign Languages / Economics or other related fields

Experience

• At least five years of experience in the tourism industry
• At least two years of experience in a similar position