Job Description:

• Supervise team of reservation officers handling bookings via online B2B system, Travel, advice, making and confirming reservations for international and domestic hotel Accommodation, package tours, flights and other land arrangements
• Guide the reservation teams to confirm bookings with agents, hotels, suppliers, and tour Operators.
• Directly deal and negotiate with Hotels and suppliers to get last moment allotments, Room allocations, cancellations and other client requests as per bookings
• Handle problem cases and efficiently solving them to the best for agents and company
• Familiarize and make friends with hotels and suppliers
• Constantly motivating the Reservation team to hit efficiency targets and work toward increasing company profitability
• System monitoring, ensure smooth daily operation
• Minimize discrepancies on system and liaise with contracting team on hotel rates contract.
• Monitor daily booking the confirmation, cancellations to analyze and optimize the processes to avoid losses.
• Be able to supervise and train staff
• Handle phone calls for emergency basis
• Other duties as required by management

Qualification:

• 1-2 years of experience in hotel / travel/ tourism is required
• Good command of written and spoken English language
• Good attitude, well organized, hardworking, with the ability to work as part of a team
• Ability to work under pressure and timeline
• Thai Nationality