Hotel Online Supervisor

ITC Bangkok Co., Ltd  •  Salary available upon request
Work location: Nonthaburi, Thailand
Industry : Travel Agent or Tour Operator
Sector : Travel Agent (Retail/Leisure)
Department : Sales
Employment Type : Full-Time
Work Sponsorship : Local contract only
Experience : 3 to 5 Years
Vacancies : 1
Job Status : Expired
Job Description

Job Description:

  • Supervise team of reservation officers handling bookings via online B2B system, Travel, advice, making and confirming reservations for international and domestic hotel Accommodation, package tours, flights and other land arrangements
  • Guide the reservation teams to confirm bookings with agents, hotels, suppliers, and tour Operators.
  • Directly deal and negotiate with Hotels and suppliers to get last moment allotments, Room allocations, cancellations and other client requests as per bookings
  • Handle problem cases and efficiently solving them to the best for agents and company
  • Familiarize and make friends with hotels and suppliers
  • Constantly motivating the Reservation team to hit efficiency targets and work toward increasing company profitability
  • System monitoring, ensure smooth daily operation
  • Minimize discrepancies on system and liaise with contracting team on hotel rates contract.
  • Monitor daily booking the confirmation, cancellations to analyze and optimize the processes to avoid losses.
  • Be able to supervise and train staff
  • Handle phone calls for emergency basis
  • Other duties as required by management


  • 1-2 years of experience in hotel / travel/ tourism is required
  • Good command of written and spoken English language
  • Good attitude, well organized, hardworking, with the ability to work as part of a team
  • Ability to work under pressure and timeline
  • Thai Nationality

Read Full Job Description

About The Company

ITC Bangkok Co., Ltd

Thailand   Travel Agent or Tour Operator
Travel Agent (Retail/Leisure)


Established in 1969, ITC Bangkok Co. Ltd. have grown over the years and have become one of Thailand’s leading destination managemenet companies in the travel industry. With a team of over one hundred experienced staff and a nationwide splendid network connection, ITC Bangkok are delivering the travel services and arrangements to the needs of the traveler’s requirements, creating a truly experience during their stay in Thailand.

ITC Bangkok Co.,Ltd serve all types of travelers (FIT, GIT, Series and MICE) with a diversity of product types (classic, specially tailor-mode, off the beaten track, meeting and events, etc).

Benefits & Perks:
Company outings
Competitive salaries

Jobs available: 0

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