POSITION PURPOSE

• To provide outstanding customer service including information on Buffalo MICE products and destinations.
• To promote Buffalo MICE brand and ensure sales growth.
• To ensure all bookings confirmed with suppliers accurately and efficiently.

JOB SPECIFICATIONS

• Supervise all event enquiries (existing/new leads) in an accurate, appropriate and timely manner
• Oversee all Event Proposals in line with company brand standards, inclusive of creativity and alignment with BT/BE core values
• Ensure all bookings, passenger details, logistic information, internal notes and supplier notes updated on BE internal systems in an accurate and timely manner
• Maintain thorough and up-to-date hard copied record for all bookings for easy access, filing and auditing purposes
• Ensure accuracy and timeliness of monthly invoices to Buffalo MICE
• Coordinate regional proposals with destination reservation hubs
• Achieve monthly/quarterly sales and conversion targets
• Provide timely and accurate information and excellent support to external customers (agents, suppliers and clients) as well as internal customers (Buffalo Tours, sales office, operating offices, colleagues, tour leaders and guides)
• Resolve customer service issues to customer’s satisfaction with appropriate corrective and preventive measures
• Work in conjunction with BT offshore sales offices and operating offices to keep them up to date with their regions enquiries and booking
• Manage agent familiarization trips and site inspections with Senior Management team
• Service all internal and external inquiries professionally and efficiently within 48 hours or according to business needs
• Suggest new or improved policies and processes to improve efficiency and ensure compliance
• Follow approved policies and procedures
• Utilize Buffalo Tours’ product/ services and preferred supplier list to improve cost ad-vantage
• Work with third party providers if deemed beneficial for client or BT group
• Implement business development initiatives to consistently improve event profitability

PERSON SPECIFICATIONS 

Knowledge

•      University Graduate
•      Fluent in English
•      Minimum 5 years of working at Sales or Reservations position
•      High Knowledge of MICE Market
•      Computer skills including fluency in Microsoft Office

Skills

•      Good sales skills
•      Good communication and writing skills
•      Able to problem solve and make decisions consulting others as required
•      Able to work under pressure and juggle multiple tasks
•      Able to work independently and with a team
•      High standards of customer service
•      Flexible and able to work with uncertainties and changing priorities
•      High attention to detail

Attitude

• Motivation
• Passion for travel Buffalo MICE style
• Able to work flexibly including outside office hours when required
• Willingness to travel to business trips when required