Sales Team LeaderBlue Bay Travel • GBP 1,708 - 1,916 Hourly
Work location: Stoke-on-Trent, UK
|Industry :||Travel Agent or Tour Operator|
|Sector :||Travel Agent (Retail/Leisure)|
|Employment Type :||Full-Time|
|Work Sponsorship :||Local contract only|
|Experience :||1 to 3 Years|
|Job Status :||Expired|
Each Sales Team Leader at Blue Bay Travel is directly responsible for the performance and development of 5-9 Personal Travel Advisors (PTA\’s).
In addition, our Sales Team Leaders provide coaching and support to Sales Team Members across all areas of the Sales Function (Homeworking, Call Center and Online) on a daily basis.
Supporting Personal Travel Advisors in handling quote volume and achieving contact deadlines, and monitoring and driving the achievement of customer service standards and sales performance through coaching, task allocation, and the reporting of information and providing feedback to the Sales Manager.
Required Skills and Experience
Personable and approachable
Coaching, training and personal development experience
Previous Travel Industry or Management Experience
Effective problem solving abilities
Able to provide exceptional internal and external customer service
The ability to motivate a team
A proven record of target achievement
The ability to multitask and prioritise
Desirable Skills and Experience
Team Leading Level 2, or equivalent qualification or experience
Tasks and responsibilities include (but are not limited to):
Managing, developing and driving target achievement of 5-9 PTAs
Ensuring quality standards are achieved
Enabling continual improvement across the Sales Function
Setting targets for individual Personal Travel Advisors and coaching them to enable achievement
Measuring PTA performance against KPI\’s
Addressing mistakes and putting tangible measures in place to avoid further occurrences
Conducting quality checks on calls, email and quotes, and providing feedback
Monitoring call/enquiry flow, answering overflow calls and assisting as needed to ensure efficient customer service
Responding to PTA questions and queries
Driving knowledge sharing; allocating \’fam trips\’, identifying training needs, arranging follow up and circulation of information afterwards
Updating and preparing reports for the Sales Manager
Observing and providing feedback to the Sales manager
Hours, Salary and Benefits
Starting Salary £20,500 – £23,000
Plus monthly bonus, based on PTA performance
Salary increases based on personal performance
Working hours include weekends, late shifts (12:15- 21:30) and bank holidays
32 days holiday, rising to 35 with service
Complimentary and discounted accommodation in the Caribbean and Mexico
Access to Familiarisation Trips
Unlimited tea & coffee!
Read Full Job Description
About The Company
Blue Bay TravelStoke-on-Trent, UK Travel Agent or Tour Operator
Travel Agent (Retail/Leisure)
With over 80 awards under our belt, and countless nominations, Blue Bay Travel is paving the way for change, growth and innovation in the industry.
Fast paced, innovative and results driven, we work hard, but we have a lot of fun doing it. We’re certainly not the boring, suit-wearing Travel Agents of old..
Find out more at www.bluebaytravel.co.uk
Benefits & Perks:
Casual dress code
Paid maternity / paternity leave
Jobs available: 0
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