As Retail Sales Coordinator for Qatar Airways Holidays, you will be responsible for all tasks related to the booking process whether it is an Inbound or an Outbound booking and done from QR Holidays Doha or QR Holidays in Outstations. You will provide appropriate holiday information to the customer with the highest level of customer service and as per QR Holidays Operations process. You will also provide customer support for QRH retail sales at all touch points.
Attend all inquiries as per agreed booking and services processes as well as time frames
Identify the customer’s needs and provide suitable holiday information in a confident and efficient manner
Maintain prompt communication with the customer towards conversion of the inquiry
Be courteous, attentive, efficient in service and well groomed
Maintain an above average productivity with booking files handled
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.
Join us as we dare to achieve what’s never been done before. Together, everything is possible.
Relevant College or University qualification to min Bachelor’s level or equivalent
Minimum 3 to 5 years of relevant experience
Experience in holiday operational experience in an Airline/Travel agency/ tour operator environment in selling holiday packages by providing appropriate holiday information, in costing a package, quoting a price, making reservations and final documentation on payment.
Good command and excellent knowledge of the Leisure
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
Welcome to Qatar Airways
Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 130 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.
As aviation faces its greatest challenge, we remain committed to ensuring the highest standards of safety and hygiene on board our aircraft at all times. Qatar Airways is the first global airline in the world to achieve the prestigious 5-Star COVID-19 Airline Safety Rating by international air transport rating organisation, Skytrax. This follows HIA’s success as the first airport in the Middle East and Asia to be awarded a Skytrax 5-Star COVID-19 Airport Safety Rating. These recognitions provides assurance to passengers across the world that airline health and safety standards are subject to the highest possible standards of professional, independent scrutiny and assessment.
Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015, 2017 and most recently in 2019, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.
My goal is to make Qatar Airways your airline of choice, offering the flights you want to the destinations you need. It is this which drives our collective mission to achieve ‘Excellence in everything we do’ at all levels across our Qatar Airways family of highly-skilled and committed professionals, from across the globe.
On behalf of everyone at Qatar Airways, we look forward to welcoming you on board, and let us Go Places Together.