Tailor-made Team Leader

Discova is on the lookout for a motivated, dynamic Tailor-made Team Leader to join our high-reaching Sales team!

About the Opportunity

As a member of the Discova Tailor-made Sales team, you will be a part of a group of passionate individuals who are committed to consistently delivering an excellent sales experience and who take pride in their expertise of Discova’s product offerings and destinations.

As a Tailor-made Team Leader, you are focused on exceeding the agents’ expectations from start to finish by building the capacity of your team. You are an expert at building well-crafted itineraries, confident in making recommendations and are able to coach your team to do the same. You are self-assured and approachable, a strong seller, and are keen to share that sales know-how with a team of like-minded individuals.

Your main responsibilities are:  

• Consistently apply Discova’s One Best Way for B2B enquiry handling, including qualifying the enquiry, communication guidelines, inclusions and services, overcoming objections, and closing the sale.
• Build rapport with partners by engaging with them where they need us, be it by phone, email, text, chat/messenger, or video call.
• Develop ‘sticky’ relationships with agents and partners by showing your interest in them and their customers, beyond just the request at hand.
• Use well developed sales skills to meet your own personal target and coach team members to meet their personal targets.

About you

The Essentials:

• A degree in tourism and hospitality is an advantage.
• Minimum 1-year experience in the tourism industry or inbound tourism is desirable.
• Fluent in both written and spoken English is required, other European languages would be an advantage.
• Proven experience of meeting and exceeding sales targets and KPI’s.
• Advanced computer skills and the ability to confidently learn new computer systems.

The Attributes:

• Outstanding sales skills with strong customer care focus.
• Results orientated, highly organised and great at problem solving.
• Excellent communicator – comfortable communicating by phone, video calls, email, and chat/messenger.
• Able to remain calm and patient under pressure and juggle multiple tasks.
• Able to work independently and within a team, assisting team members to help everyone achieve results.
• Comfortable with a flexible rotating roster that may include late nights, weekends, and early mornings and flexible when uncertainties and changes arise.
• Willing to travel on business when required.
• Personally aligned with Discova’s company purpose and values.
• Proficiency in Microsoft Office applications and Discova’s systems would be an advantage.

About Us
The Discova brand was launched in July 2019 and is the newest brand in the Flight Centre Travel Group family of brands.  The merger of Buffalo Tours in Asia and Olympus Tours in the Americas created a global DMC business with more than 20 years experience in delivering amazing travel experiences to our customers. With a purpose to connect people and places with a world of possibilities, we are the travel people who work globally, live locally and go the extra mile to help our partners extend their reach.

Finally, if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry.
Get in touch now and Discova a world of possibilities!