Travel Insurance Claims Advisor – Hybrid

C&M Travel Recruitment  •  GBP 24,000 - 25,000 Hourly + Commission
Work location: South London, London
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Industry : Insurance
Sector : Travel Insurance
Department : Customer Service
Employment Type : Full-Time
Work Sponsorship : Local contract only
Experience : No experience required
Vacancies : 2
Job Status : Active
Job Description

Travel claims advisors – Required for this global insurance company as a travel clams advisor. They are looking for 2 claims advisors with insurance clams experience to work n a hybrid basis. Salary up to £25,000 plus bonus. Monday to Friday.

Travel claims advisors duties
-Handle first notification of loss (FNOL) calls, enter all relevant claims information and dispatch claims forms as appropriate
-Manage & respond to department email enquiries
-Communicate with customers and third parties by telephone/email/letter in a clear, concise and professional way
-Assess new claims (Travel/Missed Event/Collision Damage Waiver excess) in accordance with policy terms and conditions, within specified service levels and in line with departmental procedures
-Handle any necessary administrative duties relating to claims, e.g. completion of worksheets
-Ensure that all relevant data is collated and entered onto the system in a timely manner, with a focus on accurate data entry and regular data cleansing
-Identify and initiate potential recoveries from 3rd parties
-Handle customer escalations in a positive way and refer any unresolved quality issues to your line manager

Travel claims advisors skills required
-Experience in insurance claims
-Good standard of education
-Excellent communication skills
-high attention to detail

Additional information
-Happy with office based in South London3 days a week
-35 hours per week, Monday to Friday between 8am and 6pm

If you are interested in the above role please apply online or send your cv to

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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

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