Journey, a leader in hotel retailing, has announced the appointment of Andrew Metcalfe as Group Chief Technology & Product Officer (CTPO). Metcalfe, who previously served as CTO and Product & Engineering Director at Access Hospitality, will lead Journey's technology and product strategy as the company accelerates its growth and platform development.
Metcalfe brings a wealth of experience from his tenure at Access Hospitality, where he managed product development across a diverse hospitality portfolio. His background includes senior roles at VE Interactive and OpenTable, part of Booking Holdings. Additionally, Metcalfe is a hotel owner, providing him with unique insights into the challenges faced by the hospitality industry.
At Journey, Metcalfe will focus on enhancing the company's Hospitality Performance Platform, which helps luxury hotels increase revenue by offering experiences beyond just room bookings. Journey, trusted by over 750 hotels and resorts, is investing in new product functionalities, such as an Experience Management System, to support its hotel partners.
Simon Bullingham, CEO of Journey, stated, “Andrew joins Journey at a pivotal moment in our growth. His experience leading large, complex hospitality product teams is exactly what we need.” Metcalfe expressed his enthusiasm, saying, “Journey is bringing a new way of thinking to how hotels drive direct revenue.”
Metcalfe's appointment underscores Journey's commitment to product excellence and its ambition to expand its customer base and market reach.
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